Direct answers before we begin.

Cliff prepares work, coordinates approved actions, follows up open items, surfaces exceptions and records what happened. It works across the systems an organisation already uses while authorised people remain responsible for material decisions.

It combines an operating platform with an ongoing managed service. Cliff connects information, work, approvals and evidence across an organisation so important work can move from request to verified completion.

A standalone tool usually assists with or automates one task. Cliff connects related work across systems and people, carries the operating context forward and keeps authority, exceptions and completion visible.

We begin with an operating review, select one valuable workflow and agree on the outcome, authority boundaries and evidence required. The first workflow is proven before adjacent capability is added.

Timing depends on the workflow, systems, information quality and approval requirements. The scope and delivery stages are agreed after the operating review rather than promised through a standard implementation period.

Usually not. Cliff is designed to work across the software and information an organisation already relies on. Any proposed system change is considered separately and only where it supports the agreed outcome.

Yes. Once the first workflow is operating reliably, Cliff can expand carefully into related work where the operating context, controls and measurable value support it.

Cliff can prepare recommendations and carry out actions within defined permissions. Material commercial, technical, financial and people decisions remain with authorised individuals unless a client has expressly approved a different boundary.

Approval rules are defined around the organisation. Work requiring judgement is routed to the right person, unusual conditions are surfaced and the decision, rationale and resulting action can be recorded.

The operating model is designed to preserve evidence of important actions, approvals, exceptions and outcomes. The exact record available depends on the workflow and systems involved.

Cliff is designed to connect with existing systems where suitable interfaces and permissions are available. Integration feasibility, security and responsibility are assessed during scoping.

Yes. Cliff is normally delivered through our proprietary managed platform, but dedicated or customer-owned software can be separately scoped where ownership, sovereignty or deployment requirements justify it.

Proprietary software remains owned by Cliff & Co and is provided under agreed usage rights. Customer-owned software is developed under a separate agreement that defines which code, configurations and intellectual property transfer to the customer, together with hosting and support responsibilities.

The organisation retains its rights in the information it provides. Cliff & Co handles that information only for agreed purposes, subject to the applicable client agreement and law.

Not without the customer’s express written agreement. Where third-party AI or cloud providers are used, their role, relevant controls and processing arrangements are considered as part of the service design and client terms.

This depends on the selected infrastructure, integrations and service providers. Material hosting and overseas-processing arrangements are identified during contracting so the organisation can assess them before substantive information is processed.

Return, retention and deletion requirements are agreed with the organisation and remain subject to legal, security, backup and record-keeping obligations.

Cliff is intended for organisations with valuable recurring work that crosses systems, teams or approval boundaries and where stronger preparation, coordination and visibility would create meaningful operating capacity.

We need access to the people who understand the work, the relevant process and system context, and the authorised owners who can confirm rules, exceptions and acceptable outcomes.

Contact Cliff & Co with the operating problem you want to improve. We will discuss the current workflow, where it slows down and whether an operating review is the appropriate next step.